Terms of service

Terms & Conditions

Pre-order is a service that lets you order a product before the official launch date. The following conditions apply for pre-orders:

1) Delivery

We aim to deliver pre-ordered products on the official launch date, provided that we have received and processed your payment. This is not always possible due to availability at our warehouse.
Delivery charges may apply to all pre-orders unless otherwise stated.
Standard Delivery timelines (estimated 2-7 days) will apply from the moment the pre-ordered product is available.
Innovation Factory will endeavor to deliver on the launch date, however, should there be any unforeseen circumstances, we will deliver to customers in strict chronological order, which may be after the launch date.
2) Payment
Payment will be taken as soon as the order is received.
3) Separate Shipping
Pre-ordered products are shipped separately from current products.
They will not be sent with any other Innovation Factory products.
If pre-orders are placed at the same time as regular orders, your online status and shipping confirmation emails will include the pre-order.
*INTERNATIONAL CUSTOMERS: Import duties and taxes may be levied once your order reaches your country. Charges depend on the value of the package and where it is being delivered to. We cannot control these charges nor predict what they might be. For further information on import duties and taxes please contact your local customs office. We aim to dispatch orders placed with Innovation Factory before 5:00pm EST Monday to Friday within 24 hours subject to stock and payment clearance. Orders placed with Innovation Factory after 5:00pm EST Monday to Friday, and orders placed with Innovation Factory over weekends and holidays, will be dispatchd the next working day subject to stock and payment clearance.

Standard Delivery With Innovation Factory’s standard delivery, your goods will be sent by United States Postal Service or dispatched using an express courier service, subject to stock and payment clearance. You will receive your goods within the estimate time frame upon shipping confirmation. We make every effort to deliver goods within the estimated time, however delays are occasionally inevitable, and we cannot be held liable for any loss caused to you by late delivery. Pre-ordered products: payment is taken at the time of ordering on Innovation Factory’s website and not postponed until dispatch. Unfortunately we cannot make exceptions. In the event that an item is temporarily out of stock we will notify you of the delay and dispatch as soon as it arrives. A valid email address is needed to receive order confirmations and order dispatch info.